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Quality Assurance
We have a programme which incorporates maintaining and assessing service
provision in respect of competence, reliability, responsiveness,
consistency and courtesy. We also ask other Service Providers to
complete an Annual Quality Assurance survey. A report of this is
sent to the CSCI.
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Address
Phone:
Fax:
E-mail:
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Our Staff
 All
our staff will have knowledge in many other Social Care sectors e.g.
Dementia, Mental Health, SCIP, Makaton, Epilepsy. Regular monitoring is
carried out on our staff and we also require other Service Providers to
complete an Annual Quality Assurance survey. A report of this is sent to
the CSCI.
All staff on our register will have:
- a minimum one year relevant experience.
- a CRB Enhanced Disclosure
- validation references, one from a current or last employer in
the care sector.
- manoeuvring and handling certificate
- basic food hygiene certificate
- NVQ 2/3 or equivalent qualifications, whilst others will be
enrolled on NVQ courses.
- All staff will have knowledge of POVA.
We are members of a training consortium which allows us access to 130
plus places per year on a number of courses e.g. Health & Safety, First
Aid, Moving and Handling, Food Hygiene, Dementia Awareness and
Medicines (Medication Awareness).
We form teams of staff for individual units, creating
continuity for Residents|Clients|Service Users and also the unit.
If you would like any other information about what our staff or the
services we provide or a full introduction pack please contact us at:
0208 460 0034
or email us at
douglas_staff@btconnect.com
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